Troubleshooting
Covered below:
• Can’t find the sign-in screen
• Repeat log-ins and prompts to get notifications
• Can’t see or post comments
• Don’t know where to turn off ADN alerts
• Can’t see the e-Edition
• Can’t find the sign-in screen
• Repeat log-ins and prompts to get notifications
• Can’t see or post comments
• Don’t know where to turn off ADN alerts
• Can’t see the e-Edition
Where do I sign into ADN.com?
If you’re on a desktop computer or tablet: On any ADN webpage, in the top-right corner, you’ll see the words “SIGN IN” in our purple menu bar. (If you're already logged in, you'll see an icon of a person here instead.) If you click on "SIGN IN," a prompt will pop up asking for your email address and password.
If you’re in a mobile browser: On any ADN webpage, in the top-right corner, you’ll see an icon of a person. Tap on that icon, and a prompt will pop up asking for your email address and password.
If you’re on the ADN app: If you’re not logged into the app, a pop-up will appear asking for your email address and password before you can read our articles.
If you’re in a mobile browser: On any ADN webpage, in the top-right corner, you’ll see an icon of a person. Tap on that icon, and a prompt will pop up asking for your email address and password.
If you’re on the ADN app: If you’re not logged into the app, a pop-up will appear asking for your email address and password before you can read our articles.
Why do I have to log in repeatedly to ADN.com? Why do I keep getting prompted to receive notifications?
Check to make sure you’re not using a browser in incognito or private browsing mode. Here’s how it works: When you’re in incognito or private browsing mode, your browser doesn’t save your cookies, site data or information entered in forms. That means that your incognito browser also doesn’t save your login information for ADN.com, forcing you to sign in each time you visit our website. It also means that it doesn’t save your preferences for receiving desktop notifications.
If you’re on a desktop computer or tablet, check the top of your internet browser window — for example, Chrome, Firefox, Safari or Internet Explorer. Look for these indicators showing that you’re in private browsing mode:
• In Chrome: In the top right, there’s an “Incognito” label with an icon of a hat and glasses.
• In Firefox: In the top right, there’s a purple icon of a mask.
• In Safari: The background of the URL or site address bar will be dark gray (instead of the usual white).
• In Internet Explorer: Next to the address bar, there’s a blue “InPrivate” label.
On mobile devices, the visible differences between a private browser and a regular browser are subtler. In Chrome and Safari, for example, the top of an incognito/ private browser window might be dark gray or black, instead of white.
If you see that you’re in private browsing mode, open a new window (not incognito or private), go to ADN.com and sign in if you have an account. Continue using non-private windows when you visit ADN.com, and you shouldn’t have to keep logging in or setting your notification preferences.
If you’re on a desktop computer or tablet, check the top of your internet browser window — for example, Chrome, Firefox, Safari or Internet Explorer. Look for these indicators showing that you’re in private browsing mode:
• In Chrome: In the top right, there’s an “Incognito” label with an icon of a hat and glasses.
• In Firefox: In the top right, there’s a purple icon of a mask.
• In Safari: The background of the URL or site address bar will be dark gray (instead of the usual white).
• In Internet Explorer: Next to the address bar, there’s a blue “InPrivate” label.
On mobile devices, the visible differences between a private browser and a regular browser are subtler. In Chrome and Safari, for example, the top of an incognito/ private browser window might be dark gray or black, instead of white.
If you see that you’re in private browsing mode, open a new window (not incognito or private), go to ADN.com and sign in if you have an account. Continue using non-private windows when you visit ADN.com, and you shouldn’t have to keep logging in or setting your notification preferences.
Why isn't the comments section appearing? Why can't I post a comment?
First, let's check to make sure that the comment thread on that story is still open. If there's a note at the top of the comments that says, "Comment threads close after two days," then that story is no longer accepting comments. Many stories also default to having no comments allowed.
If you're not seeing the comments section after you click on the Comments bar at the bottom of a story, or if you're getting a message that says "You are not authorized to perform this action" when you try to comment, or for some other reason aren't able to post a comment, try clearing your browser cache and cookies, then try logging into the comments section again.
Instructions on clearing your cache and cookies:
• Chrome cache and cookies
• Firefox cache and cookies
• Safari on desktop or mobile/tablet
• Internet Explorer cache and cookies
You can find our commenting guidelines here.
If you're not seeing the comments section after you click on the Comments bar at the bottom of a story, or if you're getting a message that says "You are not authorized to perform this action" when you try to comment, or for some other reason aren't able to post a comment, try clearing your browser cache and cookies, then try logging into the comments section again.
Instructions on clearing your cache and cookies:
• Chrome cache and cookies
• Firefox cache and cookies
• Safari on desktop or mobile/tablet
• Internet Explorer cache and cookies
You can find our commenting guidelines here.
How do I turn off alerts from ADN?
App users: If you’ve downloaded the ADN mobile app and want to stop getting notifications on your phone, open the app and go to settings. Disable your notifications there.
Desktop users: If you no longer wish to receive desktop alerts from ADN, open your internet browser and follow the steps below. (Alternatively, the next time you get a desktop alert from us, click on the gear icon if it appears in the top right of the notification.)
• In Chrome: Go to Settings, then Advanced Settings. Under Privacy and Security, click on Site Settings, then on Notifications. You'll see a list of websites under two headers: Block and Allow. Right now, you'll probably find us under Allow as "https://www.adn.com:443." Expand the three-dot menu of options next to that link, and select “Block.”
• In Firefox: Go to Options, then Content. Click on the “Choose…” button under Notifications. Click on our site URL and select “Remove Site.”
• In Edge: Go to Settings, then View Advanced Settings. Under Notifications, click on the Manage button. There, you can deauthorize our site from sending you notifications.
• In Safari: Go to the Apple menu and select Preferences. Go to Notifications; there, you’ll see a list of websites that have been allowed or denied permission to send you alerts. Change the setting for ADN to “Deny.”
Desktop users: If you no longer wish to receive desktop alerts from ADN, open your internet browser and follow the steps below. (Alternatively, the next time you get a desktop alert from us, click on the gear icon if it appears in the top right of the notification.)
• In Chrome: Go to Settings, then Advanced Settings. Under Privacy and Security, click on Site Settings, then on Notifications. You'll see a list of websites under two headers: Block and Allow. Right now, you'll probably find us under Allow as "https://www.adn.com:443." Expand the three-dot menu of options next to that link, and select “Block.”
• In Firefox: Go to Options, then Content. Click on the “Choose…” button under Notifications. Click on our site URL and select “Remove Site.”
• In Edge: Go to Settings, then View Advanced Settings. Under Notifications, click on the Manage button. There, you can deauthorize our site from sending you notifications.
• In Safari: Go to the Apple menu and select Preferences. Go to Notifications; there, you’ll see a list of websites that have been allowed or denied permission to send you alerts. Change the setting for ADN to “Deny.”
Why can't I see the e-Edition?
If you're trying to view the e-Edition in an internet browser and it's not displaying properly, clear your browser cache and cookies, then try logging into the e-Edition again.
Instructions on clearing your cache and cookies:
• Chrome cache and cookies
• Firefox cache and cookies
• Safari on desktop or mobile/tablet
• Internet Explorer cache and cookies
Instructions on clearing your cache and cookies:
• Chrome cache and cookies
• Firefox cache and cookies
• Safari on desktop or mobile/tablet
• Internet Explorer cache and cookies