In my opinion, GCI’s Yukon TV app is not accessible to blind or visually impaired customers. I have been trying for several weeks to use the options provided by the company. The only interface they offer that might work for me as a blind person is the Evo Pro. That’s because it’s the only one that offers a remote control with a numeric keypad. No other option they provide has that feature.
So far, I have been unable to make the Evo Pro work. The only answer I can come up with is that it is incompatible with my television.
I bring this to your attention because I can’t believe I’m the only blind person in Alaska having this problem. I’m still working with GCI to find a solution. It may be necessary for more of us to speak up to ensure that the corporate decision-makers are aware that it’s not just one person shouting into the void.
— Justin Oldham
Anchorage
Have something on your mind? Send to letters@adn.com or click here to submit via any web browser. Letters under 200 words have the best chance of being published. Writers should disclose any personal or professional connections with the subjects of their letters. Letters are edited for accuracy, clarity and length.